Shipping and Returns

Shipments

1. Delivery methods

Turbo offers you the guarantee of working with first tier shipping companies (Fedex & Correos). You will be able to track your shipping online and know the status of the shipment at any time and from anywhere.

2. Delivery times for orders

Delivery time is the average of time corresponding to the preparation-manufacturing and shipping. The delivery time of orders from our online store varies from 48 hours to a maximum of 15 business days.

The specific term of each order varies according to the stock available at the time of the order receipt. Most of our orders are prepared in 24-48 hours, but some of the items might have to be manufactured. The manufacturing period has a máximum duration of 15 business days since the order confirmation. As soon as your order leaves our warehouse you will receive a confirmation email.

In the event that turboswim.com can not meet the expected delivery time, the client may proceed to confirm the cancellation of the order. If the client opts for the total cancellation, the order amount will be refunded within a maximum period of three working days.

Crotton , SA reserves the right to make partial shipments, not adding any additional charge for the customer.

The transit of the shipping is established around one day (Peninsular Spain) to four days (other destinations in the world), depending on the location.

Crotton , SA can not be held responsible for the breach of these deadlines, in case of force majeure, such as total or partial strike (especially of means of transport), or other similar causes .

3. Shipping costs

The rates for each area will be calculated based on the geographical location of the recipient and the weight /volume of the products purchased. Shipping costs appear separately from the price of the item and do not include taxes, which will be calculated separately if applicable.

When all items in the cart are confirmed, the website automatically calculates the shipping costs. If you modify the items in the checkout cart or change the destination of your order, transportation costs might change.

The shipping companies commonly used in our shipments are:

Peninsular Spain: Post Office (Correos)

Spain Balearic Islands: Spain-Tir

Spain Canary Islands, Ceuta and Melilla: Post Office

Rest of the world *: Post Office (Correos) / Fedex

* Shipments to Andorra and Russia by certified mail.

Crotton , SA reserves the right to change transportation agency, without incurring an exceptional expense for the client or harming the delivery conditions of your order

4. Customs and taxes

Deliveries in the European Union.

The prices of the products that are for sale in the online store include 21% VAT (items and shipping costs).

Orders destined to the Canary Islands, Ceuta and Melilla are subject to various customs and taxes of their Autonomous Community. Payment of these, if they originated,  will correspond to the customer and will be paid at the time of delivery of the order.

Deliveries in non-EU countries.

The prices of the products that are for sale in the online store do not include any kind of tax from any country.

Orders with delivery address in Non-EU countries will be exempt from VAT payment . The custom taxes and other customs expenses should be paid by the client and will be paid at the time of delivery of the order. We advise you to inform yourself of the specific conditions of each country.

For shippings to Russia, Crotton SA reserves the right to cancel orders above 100€ and/or more than five items, due to the strict customs restrictions imposed by the country. In this case, the full amount of the order would be immediately returned to the customer.

5. Precautions at the time of delivery

The recipient should check the shipment upon arrival, stating at the time of delivery any observations or claim that he/she considers justified (even rejecting the package),  if the customer proves that the package is likely to have been opened or shows clear signs of deterioration. These observations must be communicated to turboswim.com as soon as possible.

Returns

Any item purchased on turboswim.com has a total guarantee of satisfaction.

If you are not satisfied with your purchase, you can return your order, within the first 7 days after receiving the goods. Once we receive back the product and confirm its good condition, we will refund the amount of the item but not the shipping costs paid in the order.

If you want to change the size, color or model of the item purchased, you should proceed in the same way. 

In the case of receiving defective products or products that do not correspond to the order made by the customer, we will assume all the expenses derived from the change. After receiving the package and confirming the good condition of the product, we will ship the correct ítems.

The usage, deterioration or misuse of the products will not be accepted as a reason to change the items.

To proceed with a return or exchange you should contact us through "Contact" section or send us an email to info@turboswim.com.

They should direct their return packages (by Post Office, preferably) to:  

CROTTON, SA

"Online Shop"

Progrés 340

08918 Badalona (Barcelona)

Spain

As soon as the package is received in our warehouse, we will proceed according to the instructions indicated on the return form.

No change will be accepted without prior authorization from turboswim.com.

Content and information provided

Turboswim.com reserves the right to modify the commercial offer displayed on the website (products, prices, promotions and other commercial and service conditions) at any time.

We do all the effort to provide the information displayed on the website as truthfully and without typos. In the event that there is an error, we will immediately proceed to correct it. If there is a typographical error in any of the prices shown and a customer has made a purchase based on that error, we will inform the customer of that error and have the right to cancel your purchase without any cost on your part.

The website  turboswim.com , as well as the emails you receive from turboswim.com contain copyrighted material. You agree that you do not acquire the ownership of this protected material by the mere fact of downloading from the web protected information under copyright or copyright . 

Turbo swim.com web users will act responsibly and use the tools provided by turboswim.com correctly and legally . If turboswim.com determines that any of the users is not using the tools provided in a responsible manner, turboswim.com will be authorized to censor, edit or block all types of information from this user.